This is why every Total loss vehicle offer needs to be reviewed by an independent appraiser. The article in Repairer Driven News states: “Another major auto insurer is facing a lawsuit over its use of unexplained adjustments to lower its actual cash value (ACV) calculations in total loss cases, as Progressive Insurance faces a potential class action suit in Pennsylvania.
The lawsuit, filed in the U.S. District Court for the Eastern District of Pennsylvania, claims that Progressive “systemically thumbs the scale” when calculating ACVs by applying “Projected Sold Adjustments” to comparable used vehicle prices.
The plaintiffs claim that the adjustments are “deceptive and unexplained,” and are “not based in fact, as they are contrary to the used car industry’s market pricing and inventory management practices.”
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