Privacy Policy

Auto Claim Consultants is a DBA of Collision Consultants (“Auto Claim Consultants,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Messaging Registration Privacy Policy explains how we collect, use, and share information when you opt in to receive text messages (SMS/MMS) or other messaging communications from us.

1) Scope

This policy applies to information collected through our messaging registration forms, keywords, web forms, intake forms, or other opt-in methods used to subscribe to Auto Claim Consultants messaging communications.

2) Information We Collect

When you register for messaging, we may collect the following information:

  • Phone number

  • Name (if provided)

  • Email address (if provided)

  • Vehicle and claim-related details you share (such as claim number, insurer, appointment preferences)

  • Messaging activity (delivery status, timestamps, messages sent/received)

  • Consent records (opt-in date/time, source, and method of consent)

3) How We Use Your Information

We use your information to:

  • Send messages you request, including appointment scheduling, service updates, claim support communications, document requests, and customer support

  • Respond to inquiries and provide customer service

  • Improve our communications and operations

  • Maintain records of consent and comply with legal requirements

4) Consent to Receive Messages

By providing your phone number and opting in, you agree to receive messages from Auto Claim Consultants at the number you provided. Message content may include service updates, reminders, and customer support.

  • Message frequency may vary.

  • Message and data rates may apply.

  • Your consent is not a condition of purchase.

5) Opting Out (Stop Messages)

You may opt out at any time by replying STOP to any message. After you opt out, you may receive one final message confirming your opt-out.

For help, reply HELP or contact us using the information in the Contact Us section below.

6) Sharing of Information

We do not sell your personal information.

We may share information only as needed to operate our messaging program and provide services, including with:

  • Messaging platform providers (to deliver SMS/MMS)

  • Service providers who help us operate our business (e.g., CRM tools, customer support systems), under confidentiality and security obligations

  • Legal or compliance purposes if required by law, subpoena, court order, or to protect our rights and users

No mobile information will be shared with third parties for marketing/promotional purposes. Information sharing is limited to service providers that help deliver our messages and operate the program.

7) Data Retention

We retain messaging registration information and consent records for as long as necessary to:

  • Provide messaging services

  • Maintain business records

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

8) Security

We take reasonable administrative, technical, and physical steps to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Choices and Access

You can:

  • Opt out of messaging anytime by replying STOP

  • Request updates or deletion of certain information by contacting us (subject to legal retention requirements)

10) Changes to This Policy

We may update this policy from time to time. The Effective Date at the top indicates when it was last updated. Continued participation in messaging after changes means you accept the updated policy.

11) Contact Us

If you have questions about this Messaging Registration Privacy Policy or your data, contact:

Auto Claim Consultants is a DBA of Collision Consultants
Phone: (215) 967-7123
Email: daniel@collisionconsult.com