TL;DR
- • After a body shop found additional damage to a 2020 Toyota RAV4 TRD, Liberty Mutual changed its position from repairable to total loss.
- • Inspection of the insurer's CCC total loss report showed valuation errors that resulted in an undervalued settlement.
- • Client invoked their appraisal right, hired our firm, and we negotiated an additional $4,415.26 recovery—always have an expert review total loss offers.
A very nice family reached out to us at the advice of their attorney after dealing with Liberty Mutual for 4 months regarding their totaled 2020 Toyota RAV4 TRD. First the limu emu deemed the vehicle repairable. The body shop subsequently found additional damage and the vehicle was then determined to be a total loss. After reviewing the CCC total loss report provided by the insurer, we noticed several issues with how the vehicle was valued. The owner invoked the right to appraisal and hired us as their designated appraiser. After some negotiations we were able to recover an additional $4,415.26. Always have an expert review a total loss offer.
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